SENIOR NETWORK
SERVICES
OMBUDSMAN PROGRAM
CERTIFIED LONG-TERM CARE OMBUDSMAN (VOLUNTEER) Job Description MINIMUM QUALIFICATIONS • Compassion for older people and a commitment to work in a long-term care environment • Ability to pass a background check after the training • Ability to record in written form, all necessary information about a complaint • Possession of a valid California driver's license and access to a fully insured vehicle • May not have been employed by a long-term care facility for at least one year • May not have a financial interest in a long-term care facility RESPONSIBILITIES • Complete the 36-hour training (online and classroom) and a 12-hour internship • Visit assigned facilities on a regular basis for the purpose of hearing, investigating and resolving complaints made by or on behalf of residents of long-term care facilities.
• Honor complete confidentiality in regards to residents, cases, and facilities.
• Act as an advocate for the "expressed wish" of the long-term care resident.
• Provide a minimum of 2 to 3 hours of service each week, or 8 to 15 hours a month.
• Attend the monthly 2-hour volunteer meeting/training.
• Maintain accurate case notes and submit facility reports each month.
• Provide ombudsman services in a manner consistent with federal and state requirements, as well as local program policies and procedures.
• Strictly observe the ombudsman-specific regulations regarding known or observed physical abuse of any resident in a long-term care facility. (We are not mandated
reporters)
HOURS & COMMITMENT
• A minimum of 2 to 3 hours of service each week, or 8 to 15 hours a month.
• This is a volunteer position, but you may claim mileage reimbursement!
• A minimum commitment of one year to the program. (Many volunteers provide service for multiple years!) BENEFITS • The satisfaction of working with people in need and promoting change that helps a person live out their remaining years in dignity and with respect • Valuable knowledge about the rights of long-term care residents, the regulatory system, and services available to help residents and their families • Making a difference in the lives of aging residents and your community • Mileage reimbursement!
